Frequently Asked Questions
- Are your styles exclusive to intiMINT?
- Are all your styles made in limited quantities?
- Will sold-out items ever come back?
- How often will I receive new selections?
- Can I purchase items from prior months?
Membership and Credits
- Do I have to purchase something every month?
- What if I do not like any of the selections presented to me?
- What if I don't have enough credits to purchase my item(s) of choice?
- Can you combine intiMINT credits with promotion/discount codes?
- When will my credit card be charged?
- What if I don't like the idea of commitment?
- What if I just want to make a one-time purchase?
- What are Credits?
- Do Credits expire?
- Where is the link to skip this month? Why can't I see it?
- How do I cancel my membership?
- How old must I be to purchase from intiMINT?
- Can I apply a member credit as a partial credit?
Cross-Mint All Access Pass
- What is the Cross-Mint All Access Pass?
- I am already a Preferred Member of intiMINT. How do I shop on the other Mints?
- Do I have to register each time I make a purchase?
- I am already a Preferred Member of intiMINT. Will I become a Preferred Member of another Mint if I make a purchase on that site?
- I have registered on intiMINT but have not yet made a purchase. What happens if I make a purchase on one of the other Mints?
- How will promotions and discount codes work on Mints where I am not a Preferred Member?
- Can I apply Member Credits across all Mints?
- How do returns for Member Credits work?
Orders, Shipping and Tracking
- What types of payment do you accept?
- Why was my credit card declined?
- Can I change my order after it has been placed?
- How do I track my order?
- When can I expect my order to arrive?
- Can I rush my order?
- Do you ever charge for shipping?
- Where do you ship to?
- Do you ship to PO Boxes?
- How do I make an exchange or return an item?
- Does intiMINT charge sales tax?
- Do I have to do anything to enroll in MINTsider Rewards?
- How do I earn MINTsider Rewards Points?
- How many points do I earn for each purchase?
- How many points do I earn for each friend I refer?
- I'm a registered user of multiple MINT sites. Do points accrue across the sites?
- What can I use my points for?
- When will my points be added to my account?
- I made a purchase...why don't I see my points?
- When do points expire?
- Are MINTsider Rewards Points transferable?
Customer Service and Privacy
Are your styles exclusive to intiMINT?
Yes, all of our styles are designed exclusively for intiMINT members.
Are all your styles made in limited quantities?
Yes. Our exclusive styles are manufactured in limited quantities each month. Items do tend to sell out quickly, so we encourage our members to review new selections as soon as they are released at the beginning of each month.
Will sold-out items ever come back?
We regularly review best-sellers and highly sought-after pieces and may place reorders on occasion and announce them via Facebook, Twitter, Pinterest, and email. Items do tend to sell out quickly, so we encourage our members to review new selections as soon as they are released at the beginning of each month. If an item of choice is sold out, you may click the waitlist button on the product page and will be notified via email once the item is back in stock.
How often will I receive new selections?
You will receive an email on the 1st of each month with your latest selections, chosen for you based upon your StyleProfile. We will periodically release new styles during the month, which we will announce via Facebook, Twitter, Pinterest, and email.
Can I purchase items from prior months?
Our exclusive lingerie, loungewear, and sleepwear are manufactured in limited quantities, but items from previous months may still be available.
Membership and Credits
Do I have to purchase something every month?
Not at all! There is no obligation to purchase. You will be presented with new selections on the 1st of each month. If you elect to "Skip this month" by the 5th day of each month you will not be charged.
What if I do not like any of the selections presented to me?
Click the "Show Me More" button in your showroom to view more styles or browse our collections or browse by category.
What if I don't have enough credits to purchase my item(s) of choice?
Not to worry! If you'd like to purchase an item or items that are more than your available credits, we will charge you the difference on your credit card.
Can you combine intiMINT credits with promotion/discount codes?
You cannot combine credit redemption with any promotional offer. Credits can only be redeemed against a selection at regular price.
When will my credit card be charged?
Your credit card will not be charged until you make your first purchase. After you make your first purchase with a credit card, you are automatically enrolled as an intiMINT member and will be charged the monthly membership fee of $29.99 on the sixth day of the month, unless you elect to "skip" that month. This charge will add one credit to your account (valued at $29.99), which may be applied toward any item in our collection, at any time up to a year from the date that credit accrued. If you'd like to purchase an item or items that are more than your available credits, we will charge you the difference on your credit card.
What if I don't like the idea of commitment?
We give you access to the highest quality lingerie, loungewear, and sleepwear of the season, personalized for you, with absolutely no obligation. Remember, you won't be charged until your first purchase with a credit card. After your first credit card purchase, each month, you always have the option to skip without charge by clicking "Skip this Month" by the 5th day of each month. There's no minimum to purchase and you cancel at anytime by contacting Customer Care.
What if I just want to make a one-time purchase?
intiMINT is a membership site. We currently don't support one-time purchases. However, there is never an obligation to purchase and you may cancel your membership at any time by contacting Customer Care.
What are Credits?
One credit is worth $29.99. Credits can be used towards the purchase of any item we offer at any time and must be used within one year. Some of our items are worth more than one credit, and you can purchase these items with multiple credits or pay the difference with your credit card. You can accumulate a maximum of 5 credits.
Do Credits expire?
Yes. A monthly Member Credit will expire 12 months from the date of purchase and/or receipt. A BeachMint Credit may have a different expiration time, which will be specified upon receipt of such a credit. After a credit expires, you will no longer see it in your total in the Credits section under Account Settings.
Where is the link to skip this month? Why can't I see it?
The "Skip This Month" link is located at the top right of every intiMINT page for the first 5 days of every month. If you have placed an order or opted to skip within the first 5 days, you will no longer see this link and you will not be charged.
How do I cancel my membership?
Please call one of our friendly Customer Care agents at 1-888-267-9965 (Monday through Friday 9am-5pm Pacific Time) or click on the Live Chat button (on bottom footer on any page).
How old must I be to purchase from intiMINT?
You must be 18 or older to purchase items from our collection.
Can I apply a credit as a partial credit?
Yes. If your subtotal is less than the whole amount of the credit value, you have the option to apply your credit(s) to cover your remaining balance. By applying this credit, you will forfeit any remaining value from the credit used.
Cross-Mint All Access Pass
What is the Cross-Mint All Access Pass?
The new on-site navigation bar is your all access pass to JewelMint, ShoeMint, StyleMint and intiMINT, now for a limited time! When you register with any of these Mints, you gain access to the other three. You can make purchases at member prices without the obligation of signing up with the other Mints. Simply click on the Mint of your choice from the on-site navigation bar found at the top of the web page to get started! Keep in mind that Mint shopping carts may not be combined.
I am already a Preferred Member of intiMINT. How do I shop on the other Mints?
When you log into the Mint of your choice you will see the on-site navigation bar found at the top of the web page. Just click on the Mint you want to start shopping in to get started!
Do I have to register each time I make a purchase?
Once you register with one of our four Mints (JewelMint, ShoeMint, StyleMint or intiMINT) you will automatically have access to the other three Mints.
I am already a Preferred Member of intiMINT. Will I become a Preferred Member of another Mint if I make a purchase on that site?
Making a Cross-Mint purchase on any other participating Mint will not activate a Preferred Membership while the All Access Pass is in effect. This means that you don't have to worry about another monthly charge or remembering to skip the month for that Mint.
I have registered on intiMINT but have not yet made a purchase. What happens if I make a purchase on one of the other Mints?
Your first purchase will activate your Preferred Membership for the Mint on which you made your first purchase. For example, if you registered on JewelMint, but click on ShoeMint and make your first purchase there, this will activate your ShoeMint membership. After that, you can make purchases on the other three Mints with no membership obligation.
How will promotions and discount codes work on Mints where I am not a Preferred Member?
You will not be able to use first time customer promotion codes on any of the Mints where you have previously made a purchase. Remember that as a Cross-Minter, you still have access to the products on other Mints at exclusive member prices. Unless otherwise specified in the promotion, Cross-Minters will still be eligible for first time discounts on Mints where they have not yet made a purchase.
Can I apply Member Credits across all Mints?
Yes. When you check out, your credits from all Mints will be applied automatically. Member Credits can only be redeemed in whole amounts of the credit value. Additional fees such as international shipping, expedited shipping, processing fees and applicable taxes cannot be paid with Member Credits. We will always apply the maximum number and value of Member Credits per order up to the order total.
How do returns for Member Credits work?
Although Member Credits are universal to all our Mints, all returns for Member Credits will be returned in the original Mint type. Please keep in mind that returns for Credits are at BeachMint's discretion and only offered on full-priced items. Sale and promotional items must be returned for the original method of payment or a Mint product of equal value. Exclusions may apply and some products are final sale. A restocking fee of $5.95 may apply.
Orders, Shipping and Tracking
What types of payment do you accept?
intiMINT accepts Visa, MasterCard, American Express, and Discover credit cards. We do not accept pre-paid gift cards, personal checks, or money orders.
Why was my credit card declined?
If a debit card or check card is used to make a purchase on the intiMINT website and the purchase was not accepted for any reason (failed AVS or CCV verification), please be aware that most banks will hold the "authorized" funds (counting against your balance until the authorization clears) even if your order was rejected by our security measures. The most common reason for the failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.
intiMINT does not have the capability nor are they obligated to release the bank's temporary hold on authorized funds. Since we do not have the capability to release the bank's temporary hold, we cannot be responsible for the policies of the customer's banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may be as few as three days or as long as several months. We suggest that the customer contact the issuing credit card company or bank in order to resolve these types of situations.
Can I change my order after it has been placed?
Please contact our Customer Care department at 1-888-258-3339 immediately after you place an order if you would like to submit a request to change your order. Although we cannot guarantee all order changes, we will do our very best to honor your request. If your order has already shipped, you may return it to us by simply labeling the package "Return to Sender" or call our Customer Care department to request a pre-paid return label. Please note: A restocking fee of $5.95 may apply.
How do I track my order?
You can easily track your orders by logging into your intiMINT account, clicking on Account Settings, and selecting Order History. Orders take 1-2 business days for processing and handling before tracking information is made available online.
When can I expect my order to arrive?
A standard order takes approximately 1-2 business days for processing and handling. After that, an order that is then shipped within the contiguous United States should take another 5-7 business days to arrive. Please allow an extra 1-2 weeks for delivery to Alaska and Hawaii. An order shipped to Canada should take 7-10 business days to arrive. An order placed at the start of the month or around special promotions and holidays may take additional time due to increased order volume.
Can I rush my order?
Yes (domestic only). We offer three-day shipping on orders shipping to the contiguous United States for a fee of $9.95 per order. Unfortunately, we do not yet offer expedited shipping for orders shipping to Canada.
Do you ever charge for shipping?
We provide free shipping for orders shipped to the contiguous United States. Additional shipping and handling charges may apply for orders shipped to Alaska, Hawaii. For orders shipped to Canada, you will be charged a $9.99 per item surcharge to cover the additional cost of shipping to Canada as well as duties and taxes. As such, you will not be responsible for paying duties and taxes upon delivery of your order. The purchase of any sale item(s) will incur a standard flat shipping rate of $4.99 per order.
Where do you ship to?
We currently ship to all U.S. states and Canada. We do not ship to APO/FPO addresses.
Do you ship to PO Boxes?
Yes! Our packages are shipped via the U.S. or Canadian Postal Service. However, orders that ship via expedited delivery require a physical address and cannot be delivered to a PO Box.
How do I make an exchange or return an item?
If you are not satisfied with your intiMINT selection for any reason, contact Customer Care within 30 days of receiving your shipment (have your order number ready) and we'll gladly handle your request. A pre-paid return label will be emailed to you. Returned items must be unworn, unused, and include all original packaging and must be received before a refund or exchange is issued. Please note: We do not accept returns or exchanges for bottoms in the Lingerie and Swim categories. A $5.95 restocking fee may apply to any item returned for a refund. This fee does not apply to exchanges or Member Credit refunds. All refunds will exclude shipping and handling fees. Please note that sale items or those purchased as a part of a special promotion must be returned in exchange for the original method of payment or an intiMINT product of equal or lesser value. Exclusions may apply. If you are sent a replacement order but fail to return the original merchandise, you may incur a charge for the replacement order. Please note: Final sale items are ineligible for return or exchange. For more details, please read our Return Policy.
Does intiMINT charge sales tax?
Residents shipping to addresses within California are subject to California sales tax. Other United States residents are not subject to sales tax.
Do I have to do anything to enroll in MINTsider Rewards?
It doesn't get any easier than this! Simply registering at intiMINT.com automatically enrolls you in MINTsider Rewards.
How do I earn MINTsider Rewards Points?
Earning MINTsider Rewards Points is simple. You earn points just by purchasing items or by inviting your friends to make their first credit card purchase and become a Member on any of our MINT sites.
How many points do I earn for each purchase?
Members earn 10 points for every $1 spent with us, including shipping and taxes. If your card is charged $29.99 for a credit, you'll earn points. At this time, Guest purchases and gift card purchases do not qualify for points.
How many points do I earn for each friend I refer?
Registered users earn 400 points for each friend they refer who makes their first credit card purchase and becomes a Member on intiMINT. You can also refer friends to any of our MINT sites and earn points based on the individual earning levels for that site. Customers cannot refer themselves.
I'm a registered user of multiple MINT sites. Do points accrue across the sites?
Users that login with the same account on multiple sites will have their points added together into one balance so that applicable reward levels can be reached sooner! Remember that you must be a Preferred Member on each MINT to accrue points from that MINT.
What can I use my points for?
Every 3,000 points accumulated in your MINTsider Rewards account may be redeemed for one (1) intiMINT Credit. You can also redeem your points, for up to 2 Rewards per month, on any of our other MINT sites according to the individual redemption levels for that site. It's a great way to try out our other sites!
When will my points be added to my account?
For orders, your points will be reflected immediately in your account as pending points. These points will become available for use 30 days after your order date. If you earn points by referring friends, your points will be reflected as pending points and will be available to you after 30 days. If you or your friend refunds an order, the points you earned for that order will be deducted from your account.
I made a purchase...why don't I see my points?
Points for Member purchases will appear in your account as pending points. These points will become available for use 30 days after your order date. At this time, Guest purchases and gift card purchases do not qualify for points.
When do points expire?
Points expire a year after they become available to you. If you choose to cancel your intiMINT account or if your account is deemed not in good standing, you may lose any available points. intiMINT may revoke any points that have been awarded for self-referrals, or earned fraudulently or through misuse of MINTsider Rewards.
Are MINTsider Rewards Points transferable?
No, points are non-transferable.
Customer Service and Privacy
How can I contact intiMINT Customer Care?
Customer Care agents are available to assist you Monday through Friday 9am-5pm Pacific Time:
How can I unsubscribe from intiMINT emails?
To adjust your email notifications, go to Account Settings then Email Notifications. You may also click Unsubscribe at the bottom of any of our emails.
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